Last updated July 17, 2021

  1. GENERAL CONDITIONS / APPLICABILITY

1.1. Please note that the following terms and conditions apply to all purchases from Oz Vape Loft and any contracts entered into with Oz Vape Loft. These conditions may be modified or expanded by Oz Vape Loft as deemed necessary.

1.2. By using the website (https://www.ozvapeloft.com) or making a purchase, the customer agrees to these standard conditions and accepts all rights and obligations as stated on the website.

1.3. The terms “Purchaser/Customer/Buyer/Consumer” include any individual or corporate entity that has or will have a contractual relationship with Oz Vape Loft.

  1. AGREEMENTS

2.1. The consumer acknowledges that they are 18 years of age or older at the time of purchase.

2.2. The goods displayed on the website are offered for sale, and the purchaser can make an offer at the displayed price, which Oz Vape Loft may accept.

2.3. Oz Vape Loft accepts the offer when it electronically confirms payment to the purchaser. The agreement between the purchaser and Oz Vape Loft is legally binding even without an authentic signature.

  1. PAYMENT

3.1. Prices on the website are subject to change, and the purchaser is responsible for any import duties, taxes, or charges.

3.2. The shipping cost is not included in the price unless specified otherwise.

3.3. Oz Vape Loft does not retain credit card information for purchases made through the website that are processed securely using credit card payment.

  1. SHIPPING AND TERMS OF SHIPPING

4.1. Purchases will be delivered as quickly as possible. Delivery times indicated on the website are estimates and not final. Additional delivery details may be provided on the website or through other written means.

4.2. If a product is temporarily out of stock, the purchaser will be notified of the availability and any delays via email or telephone.

4.3. Items will be shipped to the address provided by the customer. Shipping and delivery will be arranged and paid for by Oz Vape Loft upon receipt of payment. The ownership of the goods transfers to the customer upon delivery.

4.4. The customer assumes the risk of shipping, and Oz Vape Loft will not be held liable for any damage, loss, or delays caused during shipping. Oz Vape Loft is not responsible for any restrictions imposed by local or national legislation.

  1. TIME TO CONSIDER

5.1. The customer has the right to cancel the contract within 3 working days of receiving the ordered item. The cancellation must be communicated to Oz Vape Loft in writing (via email), and the goods must be returned unopened and in their original packaging at the customer’s expense and risk.

5.2. Upon cancellation, Oz Vape Loft will refund the customer within 14 days of receiving the returned merchandise, minus a 30% restocking fee.

5.3. Oz Vape Loft reserves the right to refuse returned goods or refund only a portion of the payment if the merchandise has been opened, used, or damaged by the customer.

5.4. If a returned item is damaged due to customer action or negligence, Oz Vape Loft will notify the customer in writing (via email) and may withhold a portion of the refund to cover the decrease in value.

  1. GUARANTEE AND RESPONSIBILITY

6.1. The guarantee for products delivered by Oz Vape Loft is subject to the manufacturer’s terms.

6.2. Oz Vape Loft is not liable for damages caused intentionally or due to serious fault, or for damages resulting from circumstances automatically at the risk of Oz Vape Loft by law. Oz Vape Loft is not responsible for trade damage, consequential damage, loss of profit or turnover, or indirect damage.

6.3. If Oz Vape Loft is held liable for damages, the liability will not exceed the sales receipt amount for the merchandise or the system that caused the damage.

6.4. Events beyond the control of Oz Vape Loft, such as lockouts, strikes, transport issues, natural disasters, or war, will not be attributed to Oz Vape Loft’s responsibility, except in cases of malicious intent or gross negligence.

6.5. The legal obligations of Oz Vape Loft are not affected by these conditions.

6.6. No guarantee is provided in cases where the merchandise has been modified, the original sales receipt is missing or altered, the defects are caused by improper or careless use, or the damage is a result of malicious intent, serious fault, or negligence.

  1. PRODUCT USE

7.1. The vapor devices and e-cigarettes available are intended as an alternative to tobacco smoking and are by no means a cessation device or medical device. They are not meant to have a beneficial impact on health.

7.2. The vapour devices or e-cigarette cartridges and refills available from Oz Vape Loft are both nicotine free and available with a nicotine alternative. They should by no means be used as part of a cessation device, medical device, or product. They are not meant to have a beneficial impact on health.

7.3. None of our products should be used by pregnant women, individuals with certain medical conditions, or anyone under 18 years of age.

  1. PERSONAL DETAILS

8.1. Oz Vape Loft will only use customer details in accordance with its privacy policy and applicable laws.

  1. WARRANTY & RETURNS

9.1. Warranty and return policies apply to faulty items purchased from Oz Vape Loft. Customers should contact info@ozvapeloft.com for assistance with replacements. Most items have a 30-day warranty unless stated otherwise.

9.2. Please note that rechargeable batteries and clearomizers may degrade over time with continuous use. Personal use products, once used, cannot be returned or refunded, except for faulty goods. E-liquids and clearomizers are not covered.